FAQ

 

Basketzone has been established in 2010. Since that time, more than 100,000 customers trusted us and approx. 250,000 facebook users liked our profile. We are specialized in sale of basketball and streatwear shoes. We can humbly boast, that we probably have the largest number of Air Jordan models in the world. All of our products come from official distributor and they are 100% original. On teritorry of EU we ship goods via DPD courier. We propose several payment methods, but for convenience and security of our clients money, we recommed Paypal and E-card systems.

 

Are products from Basketzone.net original?

Yes, we sell only 100% authentic products! Our supplier is Nike Europe.

 

When I will get my order?

We do our best to send your order within 48 hours from receiving the payment. We do not sent with COD beyond Poland, so we have to get the payment first. After the dispatch you will get a notification with the tracking number. You can check estimated delivery time to your country in Shipment: http://basketzone.net/index.php?action=wysylka. If you order to European Union, delivery takes no longer than 5 working days.

 

How can I pay?

After placing the order you will be redirected to PayPal - you can pay this way. If you wish to pay later, you can send the money via PayPal to our account: as a recipient type 'shop@basketzone.net'. You can also pay through traditonal transfer - all information is provided in feedback e-mail with the order and also in 'Terms and Conditions'.  

 

What if my order is incorrect?

If you find out that that ordered product or delivery details are incorrect, contact us as soon as possible via shop@basketzone.net. In the title please write number of the order.    

 

How can I exchange product?

You can exchange product to any avaliable on Basketzone.net within 14 days from receiving the order. To do so, write to us - shop@basketzone.net - and give the model and size which you need. Remember that costs of shipping in case of exchange (both ways) must be paid by a customer.  

 

How can I return product?

You can return product within 14 days from receiving the order. Please, write to us before sending it back. We return money after receiving the product from you.

 

How many products may I order?

In a single order we can send 6 products within European Union and 2 products to the other countries. If you wish to order more at one time, price will be fixed individually.

 

May I order product or size that is no longer available?

We do not order individual products.

 

 

ABOUT BASKETZONE.NET

Basketzone.net sells sport shoes, sport clothing and sport accessories via on-line shop. All photographs available on the website present authentic images of products. The colors may differ depending on one’s screen parameters.

 

RULES OF ORDER

Placing the order on basketzone.net is equivalent to accepting the rules and regulations of the shop. The order is realized not later than 30 days from the placing. Options of payment:

 

1.  You can pay by PayPal (www.paypal.com), our account shop@basketzone.net

2.   Money transfer for bank account:

      21 1050 1461 1000 0091 1496 1411

      IBAN : PL21 1050 1461 1000 0091 1496 1411

SWIFT: INGBPLPW
BASKETZONE.PL
UL. CZESTOCHOWSKA 38/52/613
93-121 LODZ 
POLAND
As a title of transfer, please write number of the order.

 

3.   Reception from physical retailer in Lodz, Poland

 

RULES OF PRE-ORDER

During 5 days from placing the order the customer is obliged to pay 5% of total amount of the order. Otherwise, the order is cancelled. The rest of amount should be paid  at least 3 days before the premiere. If the order is cancelled not from the buyer's fault, customer is given back the cash advance. The article is sent in the day of premiere or day after (unless it is delivered to the seller).

 

TERMINATING THE CONTRACT

Customer may dismiss the contract without giving the reasons during 10 days from the date of delivery of the product. In that situation, customer should submit a specified statement which can be provided by e-mail after sending a request to shop@basketzone.net. Returned product, unused, has to be send back to the seller immediately, not later than 14 days from terminating the contract. The buyer pays all costs of returning the product.

 

PRICES AND DISCOUNTS

Prices given on the website  are gross prices and they do not include costs of shipment. Discounts do not combine with one another and they do not include JORDAN RETRO series.

 

PROOF OF PURCHASE

Proof of purchase is attached to the product. If not - please contact basketzone.net staff to complete the transaction. Proof of purchase commonly comes as bill of sale. When the customer wish to receive an invoice, he should inform that fact during placing the order. Bill of sale may be rewritten for an invoice during 7 days from receiving the delivery of product.

 

WARRANTY

Seller do not provide warranty for the product. If the product is inconsistent with the agreement, customer may claim for free reparation or replacement unless it is possible or do not demand excessive effort. Consumer should inform the seller about inconsistency not later than 2 months from noticing it. Seller is responsible for consistency with the agreement for 2 years from the transaction. If customer wish to report the inconsistence of the product with the agreement, he should submit a specified statement which can be provided by e-mail after sending a request to shop@basketzone.net.

EXCHANGE OF THE PRODUCT

Any product purchased through basketzone.net  may be exchanged in 10 days from receiving the delivery. The product returned cannot be worn or used. Exchange may be made for product available on basketzone.net website. If customer wish to exchange the product, he should send a request to  shop@basketzone.net. The buyer pays all costs of exchanging the product.

 

PRÉSERVATION DE CHAUSSURES

Le client doit lire orientations attaché à boîte et billets fournissant des informations sur la préservation de la chaussure originale.

 

CONFIDENTIALITÉ

Clients informations personnelles sont traitées uniquement à la réalisation de l'ordre, à la préservation de tous les protection des données personnelles agit présent dans la législation polonaise.

 

FINAL PROVISIONS

§ 1 The provisions of the Polish version of the Rules shall apply in case of matters not regulated in the English version of the Rules.

§ 2 In case of any interpretative differences relating to the Polish and English version of the Rules binding is polish version.

 

FAQ
Butiken Basketzone finns på marknaden sedan 2010. Över 100 000 kunder har beställt våra varor och över 250 000 personer gillar vår Facebook profil. Vi är specialister på basketball skor och streetwear skor. Vi är stolta över det, att vi förmodligen erbjuder det största antalet av Air Jordan modeller i hela världen. Alla våra varor kommer från den officiella distributören av Air Jordan och är 100% originella. Våra varor levereras i Europa av ett leveransföretag DPD. Vi erbjuder några olika leveranssätt. Din komfort och säkerhet är viktiga för oss därför rekommenderar vi följande system: PayPal oraz Ecard.